FAQ (Frequently Asked Questions)

1) When will my order be shipped?

2) How fast does it take to receive my shipment?

3) What payment forms do you accept?

4) How can you afford to sell so cheap?

5) How are your CDs made?

6) What architecture do I need?

7) Do you offer bulk discounts?

8) Will my email or physical address be sold to spammers?

9) What is this offer for source code?

10) Who is Tux, anyways??






When will my order be shipped?
Orders received before 1:00PM CST are generally shipped same day, Monday thru Friday.
 

How fast does it take to receive my shipment?
That depends on the shipping method you selected during checkout. USPS First Class mail is not guaranteed and can take as short as 2 days or as long as a week or more. USPS Priority mail takes 2-3 business days. USPS Express mail is usually overnight, but in some small regions can be second day.
 

What payment forms do you accept?
We currently accept:
Visa
MasterCard
American Express
PayPal
Money Orders
Check (10 day hold)
 

How can you afford to sell so cheap?
We do this by using a lot of automation and relying on word of mouth for business. Keeping labor and advertising costs down lets us pass the value on to our customers.
 

How are your CDs made?
Unless otherwise noted, all of our CDs are manufactured on premium quality replicated media.

 

What architecture do I need?
This all depends on what type of processor is in your computer. The most common type of processor is i386. The following is a list of architectures and the processors that go along with them:

Do you offer bulk discounts?
Yes. If you are a retailer or if you just need a lot of CDs, you may contact our sales department for discount information. Please provide the quantity of CDs you need and timeframe in which you need them by.

Will my email or physical address be sold to spammers?
Absolutely not. We hate spamming as much as you do. Probably more.  We keep our records to ourselves.

What is this offer for source code?
If you would like the source code for any Linux product you purchased, it will be available for you to obtain for a period of 3 years after your receipt date. The discs will usually be the same price as when they where originally on sale. For further information you may contact our sales department.